Privacy Policy | LIV Bot

1. About LIV Bot

LIV Bot is an independent product operated from Europe. LIV Bot is designed for Binance P2P merchants and works mainly through Telegram bots.

LIV Bot is not affiliated with, endorsed by, sponsored by, or officially connected to Binance or any other cryptocurrency exchange.

2. Information We Collect

We collect different information depending on how you use the Service. We collect only what is reasonably needed to operate LIV Bot, provide support, and improve the Service.

2.1 Website

When you use the LIV Bot website, we may process:

a locale preference cookie (`locale`) to remember your selected language;
Google Analytics cookies when you accept analytics in our cookie banner.

When you accept analytics in our cookie banner, the website uses Google Analytics. Google Analytics may use cookies and collect information such as pages visited, browser type, device type, approximate location, and IP address. IP addresses are anonymized where supported by our configuration.

Our hosting and infrastructure providers may automatically process limited technical data (such as IP address and request timestamps) in server logs for security, reliability, and abuse prevention. We use Google Analytics to understand general website usage, not to build individual advertising profiles.

2.2 When you contact us

If you contact us through the website contact form, we receive the information you submit (name, email address, and message) and forward it to our support team through Telegram. The website does not maintain its own contact database.

If you contact us through Telegram or WhatsApp, we may receive information you choose to share, such as your Telegram username, Telegram user ID, display name, WhatsApp number, email address (if provided), and message content.

2.3 LIV Bot through Telegram

When you use LIV Bot through Telegram bots, we may collect and process:

Telegram user ID;
Telegram username and display name;
bot commands and interactions;
selected plan, trial status, subscription status, and settings;
alerts, reports, configuration choices, and support messages.

2.4 Binance API and P2P workflow data

To provide the Service, we may collect and process information connected to your Binance API and P2P workflow, including:

encrypted Binance API credentials provided by you;
Binance account identifiers available through the connected API permissions;
existing P2P advertisement data;
assets, fiat currencies, pricing rules, price limits, payment methods, competitor settings, and automation settings;
reports, alerts, turnover data, average price data, spread data, profit-related data, and other operational information available through the Service.

LIV Bot asks users to connect only the minimum API permission needed for the Service. Users should not enable withdrawal, transfer, spot trading, margin trading, futures trading, or other unnecessary permissions.

2.5 Payments

Payments for LIV Bot are handled manually in cryptocurrency (for example, USDT-TRC20). We may collect:

selected plan;
payment status;
subscription period;
transaction hash or payment reference;
wallet or payment address used for payment;
payment amount and currency;
support messages related to payment.

We do not process or store payment card details through the Service.

3. How We Use Information

We use information to:

provide, operate, and maintain LIV Bot;
create and manage user access;
connect the Service to the user's Binance API key;
run user-defined pricing rules and automation settings;
deliver alerts, reports, auto-reports, and Telegram bot messages;
process manual crypto payments and manage subscriptions;
provide customer support through Telegram, WhatsApp, or other channels;
improve the website, bots, user experience, security, and reliability;
detect, prevent, and investigate fraud, abuse, technical issues, and unauthorized activity;
comply with applicable legal, security, and dispute-resolution obligations.

4. API Key Storage and Encryption

LIV Bot stores connected Binance API keys in encrypted form.

After a user submits an API key, the full key is not shown back to the user through the Service.

The key is used only to provide the features requested by the user and allowed by the connected API permissions.

We use reasonable technical and organizational measures to protect API keys and user data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Website Technologies

The LIV Bot website uses a locale preference cookie to remember your language choice.

If you accept analytics in our cookie banner, we use Google Analytics cookies to understand how the website is used. If you choose essential cookies only, Google Analytics is not loaded.

You can change your choice by clearing site data in your browser. You can also control cookies through your browser settings. Essential website functions such as language preference may not work correctly if essential cookies are disabled.

6. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

service providers that help us operate the Service;
hosting and infrastructure providers;
Telegram and related bot infrastructure;
Binance API or other exchange-related services when required for the Service;
blockchain or payment-related infrastructure where relevant;
Google Analytics and other analytics, monitoring, or security tools we use;
legal, compliance, or professional advisers;
courts, regulators, law enforcement, or government authorities when required by law;
a successor or buyer if LIV Bot is involved in a merger, acquisition, restructuring, or transfer of assets.

Third-party service providers are expected to process information only as needed to provide their services to us, subject to their own security and privacy obligations.

7. Third-Party Services

LIV Bot depends on third-party platforms, including Telegram, Binance, hosting providers, payment networks, blockchain networks, and other infrastructure providers.

These third parties have their own privacy policies and terms. We are not responsible for their privacy practices, security measures, availability, decisions, or policies.

8. Data Retention

We keep personal information only for as long as reasonably necessary to provide the Service, maintain security, resolve disputes, prevent abuse, comply with legal obligations, and keep business records.

When information is no longer needed, we may delete it, anonymize it, or securely archive it.

If you stop using LIV Bot or request deletion, we will review the request and delete or anonymize information where reasonably possible, unless we need to keep certain information for legal, security, fraud-prevention, or dispute-resolution reasons.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your information;
object to or restrict certain processing;
request a copy of your information;
withdraw consent where processing is based on consent.

To make a privacy request, contact us through the official support channels listed below. We may need to verify your identity before processing the request.

10. International Data Transfers

LIV Bot is operated from Europe, but the Service may use infrastructure, support tools, blockchain networks, Telegram, Binance, and other third-party services that process data in different countries.

By using LIV Bot, you understand that your information may be processed, stored, or transferred internationally where necessary to provide the Service.

11. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include encryption of API keys, restricted access, server security practices, logging, monitoring, and operational controls.

You are responsible for protecting your Telegram account, Binance account, device, passwords, two-factor authentication, and API key configuration.

12. Children's Privacy

LIV Bot is not intended for users under 18 years old.

We do not knowingly collect personal information from children. If you believe that a person under 18 has provided personal information to LIV Bot, contact us and we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a new "Last updated" date.

Your continued use of the Service after the Privacy Policy is updated means you accept the updated Privacy Policy.

14. Contact

For privacy questions, support requests, or data deletion requests, contact LIV Bot through the official support channels: